Ticket System


Ticket Status: Answered
Subject: Order Status
Order #: 881797
Summary: The Estimated Shipping Date For Your Order
TVsZone (Daniel) (September 29, 2014, 3:43 PM):
Dear Joel Wilson,

We are currently waiting for the product/s that you have ordered to arrive to our warehouse from the manufacturer/vendor, The estimated shipping date for your order from our warehouse is on 11/27/2014 (4258R). We will keep you posted on any status changes and updates on your order. Please note, your account will not be charged until your product(s) ship, in some cases your account will be authorized and charged so we can reserve the merchandise for you.

If you need to check the status of your order or make changes, please reply to this ticket and one of our team members will respond in a timely manner.

Thank you,
Customer Service

You viewed this message on 09/29/2014 4:02 PM
You (September 29, 2014, 4:05 PM):
I specifically ordered form TVzone because your website said it was "in stock and ready to ship" now you are saying it won`t ship for TWO MONTHS? is that ship date correct?
TVsZone () (September 29, 2014, 4:11 PM): [ANSWERED]
Hello Joel Wilson,

We sincerely apologize for the delay in shipment and for any inconvenience it may cause you. Please take into account that this delay is in result to a manufacturer production backorder that affects all authorized sellers.
We will do everything we can to expedite this for you immediately. Once the unit comes in we will make sure it ships out right away. We do hope that the order comes in earlier than expected, at this time the manufacturer is telling us the date of 11-27-2014 for arrival to the warehouse. We will keep you fully updated expedite as quickly as possible.

We do understand that delays are very unsatisfactory. We are happy to work with you.

Thank you,
Customer Service

You viewed this message on 09/29/2014 4:16 PM
You (September 29, 2014, 4:20 PM):
Based on that ship date I may have to adjust the shipping address, if it ships on of before 1 November the current address will work but if it ships after that I will have to change the shipping address... what do you recommend?
TVsZone () (September 29, 2014, 4:38 PM): [ANSWERED]
Hello Joel Wilson,

11-27 is the earliest. so lets update the address.

Thank you,
Customer Service

You viewed this message on 09/29/2014 4:44 PM
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