Ticket System


Ticket Status: Answered
Subject: Order Status
Order #: 861999
Summary: The Estimated Shipping Date For Your Order
TVsZone (July 10, 2014, 7:05 PM):
Dear Kathy Tant,

We are currently waiting for the product/s that you have ordered to arrive to our warehouse from the manufacturer/vendor, The estimated shipping date for your order from our warehouse is on 07/19/2014. We will keep you posted on any status changes and updates on your order. Please note, your account will not be charged until your product(s) ship, in some cases your account will be authorized and charged so we can reserve the merchandise for you.

If you need to check the status of your order or make changes, please reply to this ticket and one of our team members will respond in a timely manner.

Thank you,
Customer Service
TVsZone (July 21, 2014, 12:14 PM): [ANSWERED]
Dear Kathy Tant,

We have been informed by the manufacturer/vendor that the product/s has been slightly delayed. The new estimated arrival of the product/s to our warehouse for shipment is on 07/26/2014. We will keep you posted on any additional status changes of your order.

Please accept our most sincere apologies for any inconvenience this unforeseen delay in shipment may cause you. Please understand that this matter which affects all authorized sellers, is in control by the manufacturer and we will surely forward any available status updates to you via email.

For any inquiries, please respond to this ticket and one of our team members will respond in a timely manner.

Thank you,
Customer Service
TVsZone (July 28, 2014, 5:43 PM): [ANSWERED]
Dear Kathy Tant,

We have been informed by the manufacturer/vendor that the product/s has been slightly delayed. The new estimated arrival of the product/s to our warehouse for shipment is on 08/02/2014. We will keep you posted on any additional status changes of your order.

Please accept our most sincere apologies for any inconvenience this unforeseen delay in shipment may cause you. Please understand that this matter which affects all authorized sellers, is in control by the manufacturer and we will surely forward any available status updates to you via email.

For any inquiries, please respond to this ticket and one of our team members will respond in a timely manner.

Thank you,
Customer Service
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