You can transfer the contract to a new owner
Frequently Asked Questions:
Who is Mack Camera?
Mack Camera & Video Service was established in 1938, so you can rest assured that your equipment will be protected if it needs service. Their Extended Service Contract is designed to give the customer the best total protection for their equipment for the life of the Extended Service Contract. You will be protected from expensive repair bills and treated with the highest level of customer service.
What is covered?
Your Mack Camera Extended Service Contract covers manufacturer defects that can result in the loss of operation to your equipment. The Mack Camera Extended Service Contract will cover parts and labor for the life of the plan at no additional charge to you, truly making this Extended Service Contract a smart investment for your equipment.
Mack Camera offers a diversified line of contracts which may cover everything from manufacturing defects to impact damage. Please click to see the specific coverage associated with the contract you are interested in purchasing.
Who will service my product?
As the leading repair facility in NJ, Mack is equipped with the staff and latest technology to service all types of equipment. They have also partnered with an elite list of authorized local service centers to expand their ability to help customers as quickly and efficiently as possible. Service is easy with Mack Camera.
Will my warranty be valid overseas?
Mack Camera & Video Service continues to grow each day, and so does their customer base. International service is available whether you are living abroad or simply visiting. Mack Camera affords an international customer the ability to utilize any manufacturer authorized service center to repair their unit. Just contact their International Service department for instructions, it’s that easy.
What kind of Customer Service Can I expect from Mack?
As an experienced Extended Service Contract company, Mack Camera & Video Service provides customers with an elite level of service unlike any other company. Purchasing a Mack Extended Service Contract means that you are making an intelligent investment in the future of your electronic equipment. Mack Camera has a large team of knowledgeable customer service representatives standing by to take your call for any questions or concerns that a customer may have. When you call Mack Camera you speak to a representative specialized in the service or answers you need.
Can I View My Repair Status Online?
You will find that their website is user friendly and interactive. The web site imports all of a customer’s information into programs specifically designed for Mack Camera. The web site makes it easy to register your Extended Service Contract, create a repair request, and check the status of your repair during the course of the repair process. Mack Camera also provides customers with e-mail status updates during the entire course of the repair.