Need help using TVsZone.com?
We strive to be the best buying experience on the 'Net. Click on a Question/Topic below, then look in the blue box on each page for tips on what to do next.

Are You Receiving Email From Us?
If you have tried to email us in the past but you're not receiving a response from us, it's possible our email replies are being blocked by your browser settings or by your internet service provider. This sometimes happens to commercial email even when it's legitimate, like email from our customer support department or automatic order status notification emails. If you think this is happening to you, consult the help section of your email program and see how to relax or open up the settings that filter or block email that you receive. Or contact your internet service provider for advice on loosening your email filter settings. Once you've done that, email us again and we'll gladly answer your question again. If you still don't receive a reply, email us again and ask us to telephone you.

Order Status

 

My Account

 

Pricing and Billing

 

TVsZone.com Promises

 

When will my order arrive   [Top Page]

When you place an order with TVsZone.com, Processing usual takes around 24-48 business hours to confirm the sale. Once the item is shipped, the time to arrival depends upon the shipping method which you selected when ordering. Unless otherwise stated.

  • Ground Delivery Service usually takes 7 to 10 business days.

  • 3-Day Select Service usually Takes 5 to 7 business days.

  • 2-Day Select Service usually Takes 3 to 5 business days.

  • Overnight Service usually takes 2 to 3 Business days.

  • Overnight Priority usually Takes 1 to 2 business days.

  • Truck Delivery usually takes 7 to 21 business days.

  • Private Trucking Company Usually Ships Ground in 5 to 10 business days


    Oversized products require Special Handling due to weight and size. Soon after your order leaves our distribution center, you will be contacted by the delivery company to arrange a specific time convenient for you. This service includes delivery within 7 to 21 business days of shipment and basic home delivery. Please note that setup and plug-in is not included and each shipment requires an adult signature upon delivery. Unless you choose special delivery or glove shipping.  

For Large and Specialty Televisions:

 

  • Normal Delivery Time For Large Televisions is 2-3 Weeks.
    • Professional Televisions and all special order Televisions may require longer.
      • Remote Destinations way require extra time, sometimes up to 1 week.

         

        Has my order shipped?  [Top Page]

        All credit/debit cards are charged within 24 -48 hours of when the order is placed pending verification. 48-72 hours should be allotted before calling 1-800-280-8987 to check status of your order. Order status and On-line tracking information is now available by clicking the Tracking link on the top of the page. To make any type of changes on your order after it has already been processed call our customer service department at (800) 1-800-280-8987 ext 3.

        Please Note:  If your Tracking # starts with the # 5, it means your order has been shipped Via http://www.cevalogistics.com, please contact them at 1-800-888-4949

        What is your Return Policy?  [Top Page]

        At TVsZone, our top priority is customer satisfaction. We strive for your shopping experience with us to be the best. We understand that returning products is often a frustrating experience; therefore, we make every effort to make the process a trouble-free and straightforward one.

        We are confident that our return policy will insure your ultimate satisfaction with your television purchase. Most returns can be avoided; Before deciding on a model, measure the area in which your televsion will be placed. If there are any cutouts, be sure to include these dimensions in your measurement.  You must also know the correct voltage of the outlet that you will be using before purchase.  If you do not know the voltage of the outlet, please have a certified electrician take a look at it before ordering.  Please take advantage of our product specialists to help you decide the best product for your needs. Feel free to call or email us at sales@tvszone.com.

        Beginning January 1, 2009, our standard policy has been changed to accept returns on all products within 30 days from the invoice date or 21 days from the date of receipt of merchandise, whichever is shorter. If, for whatever reason, you are not 100% satisfied with your purchase, TVsZone.com will accept your returned item(s) within the allotted period. Items sold by TVsZone.com may be returned for a full refund, less shipping, subject to our other return restrictions listed below. 

         

        Return/Exchange items:

        ·          In order to return an item a Return Merchandise Authorization (RMA) number must be acquired first.

        ·          Please note that Items marked as “Final Sale” or "Special Order" are non-returnable products (Excludes cameras and camcorders).  For any questions regarding information on these products, please contact our sales department and one of our sales specialists will be glad to assist you.

        ·          To request an RMA, you can simply choose one of these options:

            Option 1. You can call our toll free customer service line 800-280-8987ext 1502.

            Option 2. Send an RMA request to rma@tvszone.com

        ·          Once requested, an RMA form with your return information and RMA number will be sent via email.

        ·          Please be sure to follow the simple shipping instructions included in your RMA form.

        ·          All returned merchandise must be in new condition and must include all original packaging and printed material in original condition. Place the manufacturer's box into a shipping carton. Please do not place stickers or shipping labels on the original manufacturer's package. The original manufacturer’s box should not be marked with any writing.

        ·          Please ship via insured shipping service with a tracking number as we are not responsible for lost or damaged packages. Return shipping and handling charges are the responsibility of the customer.

        ·          If you would like to exchange an item for a different one, please call our customer service department to set up the return of the original item. An order will be created for the item you wish to purchase instead. It is the customer responsibility to pay for shipping and handling and any price difference between the two items.  

        ·          Please note that extended service plans may not be returned later than 21 days from the date of receipt with a valid RMA.

        ·          In the case of an exchange of defective merchandise, please call our customer service department and they will create the exchange. TVsZone will provide and pay for the outbound shipping for replacement of defective merchandise.

        ·          RMA numbers are valid for 18 days; therefore, returned merchandise must arrive no later than 18 days after issuance of a Return Authorization Number.

        ·          Please allow 3 to 5 business days for processing and inspection of returned merchandise upon arrival at our returns warehouse.

         

        Return shipping/Restocking fee (when applicable)

        ·          Please note that shipping and handling is not refundable.

        ·          Returns are subject to a restocking fee of 10% when applicable. 

        ·          If a product is returned for store credit, the restocking fee will be waived.  Your store credit will equal the full amount of the returned products original purchase price less shipping and handling.

        ·          Please save your receipt, it is to be used for proof of purchase and all warranties.

        ·          Shipments that are refused without authorization or prior knowledge by TVsZone, or that are returned to us because the address was invalid, will receive a refund less shipping and handling fees in both directions. 

        ·          If you would like to set up reshipment of purchased merchandise due to address error or refusal without notification, you must pay the shipping and handling fees back to your location.

        When a restocking fee will not be charged:

        ·          If an order is cancelled prior to shipment of merchandise or 48 hours from time of placement, whichever is shorter.

        ·          If product is materially different than represented or how it will perform.

        ·          If product represented to be materially different as to the cost of the product or cost of shipping, handling or insurance.

        ·          If the model number of an item received does not match the one that was initially ordered.

        Information Regarding Large Items Shipped By Specialty Trucking

        ·          Please make sure to take the correct measurements prior to ordering a television or large item. Also, please make sure to check the voltage and that your home has adequate electrical service before ordering.  If you are unsure of this information, please contact our TV specialists to verify you have made the correct choice.

        ·          Returned products must be in brand new condition with all packaging, product literature, and blank warranty cards enclosed in the exact condition in which you received them. Any product that has been installed or has attempted to be installed can not be returned.

        ·          Please ensure that someone will be present to thoroughly inspect any product(s) received via trucking delivery service while the driver is still at the delivery location. Any signs of damage must be reported to our Customer Service Department immediately. 

        ·          Upon delivery, in the event of any sign of significant damage to a product, refuse the delivery and send the product back with the driver. Contact our Customer Service Department (800-280-8987 Ext. 1502) and return/exchange will be set up immediately.

        ·          For any other returns on items delivered via trucking delivery services, please contact our Customer Service Department and a pickup will be scheduled with a specialty trucking service. 

        ·          Items returned with damaged or missing parts, packaging, materials, or that are not in original condition may warrant additional fees.

         

        For Damaged TV Shipments
        We insure all of our shipments 100%. You must inspect your product thoroughly before accepting and signing for your merchandise. Even though damage may not be visible on the box, it is still possible that your product may be damaged. Check for damage on both the interior and exterior of the box before accepting delivery. If you notice damage to the product, refuse the package and note the damage on the bill of lading. Also, please contact our customer service department immediately. If any damages arise or are noticed after signing for the merchandise, the customer is responsible for filing all claims with the shipper. Once again, please make sure to thoroughly inspection all packages before signing.

        Defective Merchandise
        Most products that we carry include a full warranty of at least one year. If you receive an item that is defective and was not damaged via shipping, please contact the manufacturer directly. Contact information for the manufacturer is included in the product manual or at the manufacturer's website.

        The product images on this site are there to give you an idea of how the product looks. You cannot rely solely on the image when placing an order. Some images may be there to show a product feature, design, handle style, finish etc. Sometimes, the manufacturer does not provide an image for the item, but will provide a similar image or a different color to give you an idea of what the product looks like. You must carefully read the specifications or ask one of our sales associates for any information that you are unclear about. If you require technical support, manufacturer warranty information, product manuals or repair locations, please contact the manufacturer of your product(s) directly.

         

        Customer agrees to the terms published when they place a completed order with our company. Customer authorizes their credit card company abide by these terms. TVsZone reserves the right to cancel orders at anytime. 

        Are your products brand new factory fresh?  [Top Page]

        All products are brand new, unless otherwise stated on our website, and carry a one year warranty. Refurbished items will generally have a 90-day warranty.

        Pricing and availability are subject to change without notice. TVsZone.com has no liability in the case of orders arising from typographical errors and reserves the right to cancel any orders without assigning any reasons. Every effort has been made to ensure accuracy of information listed and TVsZone.com is not responsible for any errors contained therein. Prices are for mail order only. Please call our toll free number for retail pricing.

        Not receiving email from us?  [Top Page]

        If you did not receive a confirmation on the order, however, successfully clicked the last submit button, most likely our server received your order but communication back to your PC was interrupted. Please do NOT replace the order on-line. If you do, you may end up with duplicate orders and both being charged since we use an automatic computer system. Call our customer service at 1-800-280-8987 to make sure your order was received to be safe. If you did not receive an email from us after you placed and order, it's possible our email replies are being blocked by your browser settings or by your internet service provider. This sometimes happens to commercial email even when it's legitimate, like email from our customer support department or automatic order status notification emails. If you think this is happening to you, consult the help section of your email program and see how to relax or open up the settings that filter or block email that you receive. Or contact your internet service provider for advice on loosening your email filter settings. Once you've done that, email us again and we'll gladly answer your question again. If you still don't receive a reply, email us again and ask us to telephone you.

        How do I cancel my order/item?    [Top Page]

        Most items enter the shipping process 30 minutes after you place your order. You may cancel entire orders within these first 30 minutes. You must call to request a cancellation anytime before your item ships and we will make every effort to honor your cancellation request. All cancellations must be made verbal with one of our customer service represetatives. If your order has already entered the shipment process, however, we might not be able to cancel it and it might ship despite your request. If this happens, simply refuse the order or contact us for a RMA. Cancellations are honored via phone only with a live representative; e-mail cancellation requests are considered invalid as we cannot guarantee it will reach us and/or get read before your item leaves our location. 

        If you have already signed your Credit Card Authorization, meaning the items have been routed to the shipping department and/or our drop-ship vendor, or for orders that have been partially billed, there will be a cancellation fee of 15% to cover fees for processing and those fees associated with the credit card companies and/or vendors. 

        How do I track my order? [Top Page]

        If you would like to track your order or an item from your order, please log in with your eMail Address and Password. You may track any item that has entered the shipping process and has been shipped out.

        When will my backorder arrive? [Top Page]

        All the products on TVsZone.com are available in stock, and ready to be ordered. Unlike most other Internet retailers, TVsZone.com carries a full inventory for every product we sell. This means that when we say an item is in stock, we mean it. In rare cases, however, we may take your order and then discover that the product is not available for shipping (i.e., it is damaged or defective. In the case TVsZone.com is not able to ship out your product you have ordered, we will notify you via e-mail that it is on back order and do our utmost to fulfill the order as soon as possible. You will also have the option to cancel the order. Because of the great deals we offer, many of our products sell out very quickly. We do update our site hourly, but there is an inevitable delay in reflecting the fluctuations of quantities of product on hand particularly since thousands of people visit our online store every day.

      • How do I create an account?  [Top Page]

        During the checkout process, you are asked to create an account.  It is free and easy!

        How do I edit my account?   [Top Page]

        To edit your My Account please log in with your email Address and Password.

        I forgot my password.  [Top Page]

        Enter your email address in the field below and click the "Display My Hint" button. If you do not have a hint or cannot remember your password, click "Reset My Password".

        An item is missing from my shipment. [Top Page]

        Please call us at  1-800-280-8987 if there are items missing from your order.

        How do I return my product?    [Top Page]

            In order to iniatiate a return, you may call our customer service department at 1-800-280-8987.  Additionally, you may email your request to RMA@tvszone.com.  Please include your Name, phone number, order number, product being returned and reason for your return.  Coming soon - You may also request an RMA by logging into your account and filling out the required fields. 

        Returns Must Meet ALL Applicable Criteria  


            If your returned product does not match all applicable criteria listed below, it will be rejected by our Returns Warehouse and returned back to you. Consequently, your RMA will be nullified and any credit request will be denied and any replacement order will be cancelled. Our arrangements with our suppliers and manufactures allow us no room to make exceptions. All returns are shipped back to us at the consumer's expense. All returns must include tracking numbers and insurance to insure the products safety.

      • Returns Must be Complete

        If your return is not complete, it will be rejected by our Returns Warehouse and returned back to you. All returns must include the following:

        Original packaging (manufacturer's box, Styrofoam, plastic bags, unopened, on registered warranties, etc.)

        Original intact UPC barcode. Do not cut out the UPC code (for rebates) until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status.

        Valid Return Merchandise Authorization (RMA). See RMA Conditions, below.

        Original packing slip. All returned merchandise must be in new condition and must include all original packaging and printed material in original unaltered condition. Batteries, Film, and Videotapes, which are opened or used are never returnable. Save your receipt, it is to be used for proof of purchase and all manufacturers warranties.

        Shipping expenses are not refundable, and the shipping cost of the returned item, is the customer's responsibility.

        Do not mail or dispose of the packing slip (for rebates) until you have examined and tested the product to your satisfaction. Do not write on the manufactured box, it must be doubled box and the RMA is written on the box that contains the original manufactured box. All accessories (transformers, cords, remote controls, batteries, etc.)  and Manufacturer documentation (manuals, warranty cards, registration information, etc.) must be retiurned with the product.  The RMA number must not be written on the original manufacturer's packaging or box. Please write the RMA number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you without credit approval.

        Basic Return Policy

        Unless otherwise stated, you have 30 days from the date you placed your order (regardless of when you actually took delivery of the product) to get a valid RMA from our website and get your product to a shipper to return back to us. It does not have to be back in our warehouse within 30 days, but it does have to be in the possession of the shipper (along with the valid RMA). No longer then 30 days from the date of  purchase.

        Special Return Policy

        Clearance Store products may be returned only when defective. If part of a product is defective, return the entire product. Defective Clearance Store products may only be returned within 14 days of the date your product left the warehouse.

        Manufacturer Only Returns

        Due to manufacturer's policies, certain items sold on our website (Refer Direct) may only be returned directly to the manufacturer.

        You must contact the manufacturer directly to arrange the return. Be prepared to provide the manufacturer with the following information: Date of purchase, Serial number, manufacturer part number. 

        Policy On Defective and Damaged Products:

        All defective products will be handled by the manufacturer under the terms of their product warranty. TVsZone.com will not replace or exchange defective products that fall under the manufacturer's warranty coverage. Refer to the owner's manual for instructions on how to contact the manufacturer regarding product defects.  During the time of delivery, the customer must inspect the package. 

        In regards to items shipped out via UPS, FedEx, USPS:
        Due to carrier policy compliance and restrictions, any damage or loss must be reported IMMEDIATELY to BOTH our Customer Service & the Carrier.  TVsZone.com is not responsible for any damages if both the shipper and TVsZone are not contacted immediately upon receipt of the merchandise.  After the first 24 hours from the time received (via UPS, Fedex, USPS), TVsZone will not accept any damaged products back to our warehouse.  Those products returned after this time will be sent back to the customer. 

        In regards to items shipped out via Commercial Carrier or LTL Trucking:

        All Packages must be inspected upon arrival.  If the product is damaged upon receipt, please note it on the airway bill and refuse the delivery.  Any package (Commercial Carrier and LTL Trucking) that is signed in good condition will not be valid, nor accepted, as for damage return.  There are no exceptions to this policy.  TVsZone.com is not responsible for any damages if the above conditions are not met.

        Physical Damages:

        No physically damaged merchandise will be accepted as a return by TVsZone.com.  If it is returned by customer's own discretion, the damaged product will be refused or returned to the customer.

      •  

        RMA Conditions

        Return Merchandise Authorizations (RMAs) must be valid, unexpired, and issued for the product being returned.

        RMAs are valid only within the 20 day timeline specified in the Basic Return Policy or the shorter timelines specified in the Special Return Policies above, whichever is shorter. Only one RMA is issued per return. When it expires, you may no longer return your product. If you are returning a  product, you must pay return shipping fees. 

        See below for a list of manufacturer contacts if you need to return a product directly to the manufacturer.

        Oversize Televisions

        Be advised that the following responsibilities are yours upon taking delivery of your oversize television:

        You must carefully inspect the box your item comes in before the shipper leaves your premises. If you discover damage, or an incorrect item, refuse delivery. The shipper will remove the itemand we will credit your order and/or ship a replacement item.

        You must sign the shipper's release form (if you are an adult) to complete the delivery process. Your signature acknowledges that you understand this Special Return Policy, and the condition of the item(s) meets your expectations, and you understand that you cannot return the television. After delivery, contact the manufacturer directly or check any applicable warranty you might have.

        I received the wrong product.  [Top Page]

        Please call us at  1-800-280-8987 if you have received an incorrect product.

        How much is my shipping/Handling/Insurance?  [Top Page]

        Depending on the shipping method you choose, shipping cost may vary. It is calculated based on city, state and zip code. APO and P.O. Box also vary. Total shipping, handling and insurance is based on weight, dimensions, and number of items that are placed in the box. Total cost of delivery is calculated after the order is processed.

        Products may be shipped by parcel service (e.g., UPS) or by common or freight carrier, dependent on size and weight. White Glove Service, expedited shipping and other shipping options may be available for certain products at an additional charge. Items that are shipped without White Glove Service are curbside delivery.

        My order never arrived?   [Top Page]

        If your order does not arrive after normal allowed time, you can call 1-800-280-8987

        My shipment is lost.   [Top Page]

        You can submit a claim if you have not received your package, and the time requirements have been met or you have received all of your packages and there are items missing from your order. See the Claims Timetable below to determine time requirements.

         

        Ground

        11 business days after ship date

        Three day Delivery

        7  business days after ship date

        Two Day Delivery

        5 business days after ship date

        Next Day Delivery

        3 business days after ship date

        Next Day Priority

        2 business days after ship date

        Truck Delivery

        14  business days after ship date

        Private Trucking

        21 business days after ship date

        If you are ready to Submit a Claim on an order you have made, please call 1-800-280-8987

        Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item, call TVsZone.com customer service at 1-800-280-8987.

        What happens if/when an item is backordered? [Top Page]

        If an item is found to be out of stock after the order is placed, then item will be processed and the items that are available will be shipped. We do not hold up the order because an item is backordered. The item that was backordered will immediately for filled when stock is available. TVsZone.com does not sell backordered items. All product availability is Live data based on our current inventory. However, errors may sometimes occur resulting in a backordered item. The count may be off or the last few items on our shelves could be damaged. Please note that it is never our intention to charge a customer for merchandise we cannot ship.

        How do I Obtain a rebate form [Top Page]

        You can either download from our website or you can download any rebate from the manufactures website direct.

        How do I Obtain a copy of the invoice.  [Top Page]

        Your packing slip is a loose piece of paper  with your product description and sku number on it. It should be inside your package  with your product. If you did not receive a  packing slip with your order, please submit  a copy of your 'order summary' instead of your missing packing slip. To print the  order summary, please log into your account  and click on the order number.

        I Cannot get my online confirmation  [Top Page]

        If you have tried to email us in the past but you're not receiving a response from us, it's possible our email replies are being blocked by your browser settings or by your internet service provider. This sometimes happens to commercial email even when it's legitimate, like email from our customer support department or automatic order status notification emails. If you think this is happening to you, consult the help section of your email program and see how to relax or open up the settings that filter or block email that you receive. Or contact your internet service provider for advice on loosening your email filter settings. Once you've done that, email us again and we'll gladly answer your question again. If you still don't receive a reply, email us again and ask us to telephone you.

        What are my payment choices?  [Top Page]

        Credit Card

        We accept Visa, MasterCard, American Express, Discover, and government credit cards.

        Please be sure to provide your exact billing address and telephone number--the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order. We never bill for credit card service fees. TVsZone.com is currently unable to process any credit cards that are issued or billed outside of the United States. Please allow 24-72 hours for order processing. For rush delivery or International Orders please contact us Toll Free at 1-800-280-8987 Option # 2. Or your Sales Rep Directly at Ext. # , SUNDAY - FRIDAY 10:00 AM -7:00 PM EST TIME.  For any order that is shipped out Internationally, all fees, such as Brokerage fees and Customs Fees are the responsibility of the customer.  TVsZone will not be responsible for any fees associated with shipping outside of the United States.  Shipping to Alaska and Hawaii will require an additional charge.

        * Please note, if you are shipping to an address that is different from the billing address. Please use the 800 # on the back of your credit card, to call the issuing bank and have them add the shipping address as an alternate address.

        Failure to do so may considerably delay the processing of your order.

            Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. TVsZone.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. TVsZone.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $2000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. TVsZone.com is a reseller to end user customers and does not accept orders from computer dealers, exporters, wholesalers, or other customers who intend to resell the products offered by TVsZone.com.
         
        We will immediately begin reviewing your order. Your order will not be shipped until your payment is verified. In some cases, this may delay shipping.

        Please note:

        All orders are subject to final approval by our customer service department. We may contact you regarding adjustments to your order, including but not limited to tax and shipping, which you will be informed of prior to billing.
        The charges at this point may not be final. You will receive your final statement (receipt) with the arrival of your package. Some Products and prices maybe after mail in rebates or instant rebates, you will be notified via phone of any changes to your order.


        We have included your complete order information below. Please feel free to contact us at anytime if you have any questions regarding your order by calling our

        Customer Service Department
        Toll Free at: 1-800-280-8987

        Once the order has been processed, all stock items will be shipped within 24-48 hours as per to the below given shipping schedule. Due to verification process we are required to ship to the address where you receive your monthly credit card statements.

        You can be confident that your personal and account information is secure at TVsZone.com. We employ the latest 128-bit encryption technology in all parts of our site that require any personal information. Please read our security promise for more information.

        Wire Transfers

        We accept wire transfers as payment for most products.

        Wire transfer fees:

        There will be a $25.00 wire transfer fee.

        Wire the total from your order, plus the wire transfer fee to:

        Purchase orders

        We accept Government/Education, and leading private companies (will be subject to credit approval.)

        Checks/Money Orders

        We accept personal checks, company checks, cashier's checks and money orders for most products.

        Simply place an online order, then mail your check or money order with a printed copy of your order confirmation page to:

        Please write your order number on the check.

        We process your order after we receive your money order or cashier's check.

        For personal and company checks, we process your order after the funds clear. Please allow 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time payment is received and funds clear.

        Miscellaneous Payment Details

        Since we don't think you should pay for your order until it is actually on its way, TVsZone.com will not bill you until your products, including backordered or preordered items, Special items and packaged deals are actually shipped. If items in your order ship at different times, we will bill for the price of the product that shipped, as well as a percentage of shipping and tax. For more information, please view your detailed billing summary for your order.

        You can be confident that your personal and account information is secure at TVsZone.com. We employ the latest 128-bit encryption technology in all parts of our site that require any personal information. Please read our security promise for more information.

        We are unable to bill to credit cards or accept any form of payment from any country besides the United States through this web site.

        Privacy Policy    [Top Page]

        General:

         

        Pricing and availability are subject to change without notice. TVsZone.com has no liability in the case of orders arising from typographical errors and reserves the right to cancel any orders without assigning any reasons. Every effort has been made to ensure accuracy of information listed and TVsZone.com is not responsible for any errors contained therein.

        Prices are for mail order only. Please call our toll free number for retail pricing. Some items may be parallel imports and do not include USA warranty.
         
        We accept all major Credit Cards and Checks.
         

        corporateaccounts@tvszone.com

        Prices and stock status on our website and not what is printed across the web. Reason most sites that pickup our datafeed are at least 24 hours behind.

         
        In case an item is not available, or out of stock, we will notify you Via E-Mail with in 24-48 Business hours.

        Payment Policy:

        We accept American Express, MasterCard, and Visa & Discover. There will be no surcharge for the use of credit card. Your card will be billed once the order is processed and ready to be shipped. Cashiers Checks, Money Orders, Company Check and Personal Checks are also accepted as means of payment. These should be sent along with a printout of your order to:

        Toll-Free: 1-800-280-8987

        When using your credit card be sure to provide your exact billing address and phone number your credit card has on file on you. Incorrect information may cause a delay in processing your order.

        For Cashier's Check and Money Order payments, orders will be released immediately on receipt of the payment document by TVsZone.com. For company and personal checks, orders will be shipping only after funds are released from your financial institution to TVsZone.com. This could take up to 7 business days after receipt of payment by TVsZone.com. All checks returned unpaid will be subject to a $20.00 fee charged to you. On orders being paid for by means other than credit card, availability of the product might change while your payment is in transit or funds are being cleared and TVsZone.com cannot reserve or guaranty continued availability.

        Order Acceptance Policy:

        Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. TVsZone.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. TVsZone.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All order placed over 2000.00 must obtain pre approval with an acceptable method of payment, as established by our Credit and Fraud Avoidance Department. We may require verifications or information before accepting any order.
        We do not sell to other dealers, resellers, exporters, wholesalers, or customers who intend on reselling the product offered by www.tvszone.com. If you are one of the above please do not order online or call in, for your order will be rejected. 


        Transactional Information:

        We make every effort to ensure that your purchase experience at TVsZone.com is secure. We use state-of-the-art data encryption technology to protect against loss, misuse or alteration of your user information. Secure Socket Layers (SSLs) encrypt the information sent between your computer and our database. In addition, we use Internet fraud screening to protect credit card transactions.

        To be sure you're browsing secure pages, check your Web browser's status bar (located at the bottom of the window) for the closed padlock icon. This icon appears in the latest versions of Internet Explorer and Netscape Navigator to tell you that you are viewing a secure web page. Also, all browsers display an 's' after the "http\" (https://) in the Web site address to indicate that you're in a secure environment.

        We also protect your purchase by preventing the shipment of merchandise to a fraudulent address. All billing addresses are verified electronically as and all alternate shipping addresses are verified manually. Any customer shipping to an address that differs from the billing address must put this alternate address on file with his or her credit card company. We then call the credit card issuer to verify that the customer has indeed put the information on file.

        Data Sharing:

        TVsZone.com does not provide any third party with any individually identifiable information other than that which is necessary to complete your order. Specifically, TVsZone.com gives your name, shipping address, phone number, and order information to our shipping carrier. TVsZone.com also supplies your name, billing address, and credit card information to the credit card processor who bills your account. TVsZone.com has strict guidelines requiring all third parties to keep any shared personal information confidential.

        If you have a question that isn't answered here, please contact us and we'll be happy to answer it for you. You can email us at info@TVsZone.com, or call our Customer Service Representatives at 1-800-280-8987.

        Sales Tax Information:

        If required by law, TVsZone.com will add sales tax to the order to be paid by the customer. Applicable sales tax will be charged on all orders to be delivered in the State of New York.

        International Orders:
         
        We do not ship internationally, nor do we accept international credit cards.

        Shipping Policy:


        TVsZone.com does not ship on Saturday, Sunday or Holidays. Due to shipping restrictions we cannot deliver large packages to P.O. Boxes. Standard shipping takes 7 to 10 business days.
         
        All stock items will ship within 24-48 hours. Once the order has been processed. **Due to verification process we are required to ship to the address where you receive your monthly credit card statements. In the event that you would like to ship to your business address, we require the company name and phone number and we would be able to ship there, provided this is the same state as your billing address and the business is verifiable. Additional information may be required if the billing and shipping addresses are in two different states.  Oversized products may be subject to additional shipping fees.


        Disclaimer & Limitation of Liability as to Products Sold:

        All of TVsZone.com Inc. Products are guaranteed against defects for 30 days from the date of invoice. Except as expressly stated herein, TVsZone.com makes no representations or warranties, either express or implied, of any kind with respect to products sold on this site, included but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to TVsZone.com Inc. arising from any product sold on the TVsZone.com shall be the price of the product ordered. In no event shall TVsZone.com be liable for special, indirect, consequential, or punitive damages related to product sold.

        Privacy Statement:

        TVsZone.com is committed to keeping any information we receive from our users private and secure. We do not sell our customer information to any outside company. All information collected remains private and secure.

        http://legal.web.aol.com/policy/aolpol/privpol.html
        privacy@tvszone.com
         

        The TVsZone.com website and the materials therein are provided "as is". TVsZone.com makes no representations or warranties, either express or implied, of any kind with respect to the TVsZone.com website, their operations, contents, information, or materials. TVsZone.com expressly disclaims all warranties, express or implied, of any kind with respect to the sites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that TVsZone.com, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the TVsZone.com website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.

        Exceptions to Above Return Policy  [Top Page]

        Special Order merchandise cannot be returned once the manufacturer ships the product.

         

        Warranties:  [Top Page]
         

        All warranties placed with order are non-refundable.

        For Special Order & Professional Level Items

        Items over $1,500.00 and those specifically marked "Special order" are NON-CANCELABLE. Confirmation of such orders forms an obligation on your part to accept delivery.

        You have 14 days from receipt of package to return DEFECTIVE merchandise for EVEN EXCHANGE only.

        Special Orders are accepted with the understanding that you are willing to wait up to 30 days for the item to ship, if necessary.

        Liability and Limitations:

        The TVsZone.com website and the materials therein are provided "as is". TVsZone.com makes no representations or warranties, either express or implied, of any kind with respect to the TVsZone.com website, their operations, contents, information, or materials. TVsZone.com expressly disclaims all warranties, express or implied, of any kind with respect to the sites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that TVsZone.com, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the TVsZone.com website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.

        When will my credit appear on my account?  [Top Page]

        It takes us approximately two business days to process a credit back to your credit card account and 7 business days for it to appear on your statement. After TVsZone.com issues the credit, the rest of the process is out of our ability to speed up. At this point merchant services and your Bank determine how long before the credit posts in your account. This is normally 7-14 business days.

          This is the exact process in reverse order as when any merchant charges your card. The customer will think there is an immediate withdrawal of the funds, but it is really only an authorized hold. Once merchant services and the merchant's bank has processed the charge then the funds will appear in the merchants account. Again, the same time frame applies to the merchant.

        I have a question on my charges.  [Top Page]

        If for any reason you have any question on charges that appear on your credit card statement please feel free to e-mail us and will response back to you with 24-48 hours.

         Do I have to pay sales tax?   [Top Page]

        TVsZone.com charges sales tax for orders shipped to New York State. Sales tax is automatically computed on both product(s) and shipping costs. To see the total sales tax charged on your order, click on checkout underneath your basket listings.

        We will gladly credit sales tax for government institutions. Just fax us a copy of your Resale Certificate or Government tax-exemption form with an address matching that of your order's to 1-800-557-0669. Please include a copy of your receipt or your order number.

        Log in/Log out  [Top Page]

        You may log-in to you account by providing eMail Address and Password that are sent to you upon completion of your order.

        Company Information [Top Page]

        Great Service

        TVsZone has among the industries most experienced and knowledgeable sales staff. We at TVsZone.com pride ourselves in providing the best and most courteous customer service possible to ensure our customers a comfortable and enjoyable buying experience.

        Secure Shopping

        TVsZone.com  will deliver as promised with the exact specifications listed for that particular product. We always notify customers immediately if the company discontinued the product, and let them know what the replacement product would be, and its features. Customers achieve their purchasing through our secured web site, guaranteeing them that their personal information will never be exposed to another entity.

        Our goal is to provide the best shopping experience to ensure our customers a comfortable and enjoyable buying experience.
        We will go to great lengths to satisfy and keep our customers loyal.

        Customer Service/Sales [Top Page]

        Need assistance?

         

        We're only a phone call away no matter when you want to reach us.

         

        By Phone: For immediate assistance:


        For TVsZone Sales:     1-800-280-8987                                     
        Sunday - Thursday Hours:    10:00 AM - 6:00PM

        Friday:                    Hours:      10:00 AM - 4:00 PM

        Saturday:                                   Closed

        For Customer Service:            1-800-280-8987
        Monday - Thursday Hours
        :    10:00 AM -6:00 PM EST

        Friday:                    Hours:        10:00 AM- 4:00 PM EST

        Saturday:                                   Closed
        Sunday:                                      Closed


        If you can not find what you are looking for on our web site, our Support Specialists are ready to land you a helping hand. Simply email us at sales@TVsZone.com


        I need a copy of my receipt/invoice.  [Top Page]

        To view and print a copy of your receipt, log in below, then select the order for which you need a receipt. Click on the 'View Receipt' link beneath your order summary.

        If you paid by credit card, you can also click detailed billing summary from your order summary to break down your charges by item.

        You can also e-mail us and we can fax you or mail you a summary of your charges.

        Extended Warranty Services [Top Page]

        All warranties placed with order are non-refundable.

        International Shipping Questions.  [Top Page]

        We only accept wire transfers or credit cards on all international orders.  Please refer to the above Internation Shipping Policy for further details.

        Extended Warranty Services  [Top Page]

        All warranties placed with order are non-refundable.

        Career Opportunities [Top Page]

        If you have a good knowledge of consumer electronics, and have the ability to work under a fast passed environment. this could be the perfect job. We offer a stimulating work environment, five-day work week, and a complete benefits package.
        E-mail us at Jobs@TVsZone.com

        Interested in being a Vendor/Affiliates [Top Page]

        You are interested in being a vendor or an affiliate please call us or e-mail us at Vendor@TVsZone.com or Affiliates@TVsZone.com



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